- Catch member since August 2019
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Seller Score92%
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Seller rating
Seller Score92%
- Approved online Catch seller since August 2019
No longer just a men’s dress shoe brand, Florsheim today provides both Men and Women your full footwear wardrobe. From our patent dress shoes for a black-tie event, boots to wear 9 to 5, through to our Sneaker Collection that provides out of the box comfort – Florsheim has you covered.
Florsheim is confident that you will be happy with your purchase. If for any reason this is not the case, you are able to return your goods within 30 days.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Change of Mind
If you have changed your mind, we may offer you a refund provided the following conditions are met:
• Return Request is made within 30 days of delivery for online orders.
• the product is in unworn/original condition, this includes original packaging (i.e. Shoe box)
Exchanges
Please note, we do not offer exchanges on any catch orders. If you would like to swap a size or style, please apply for a refund and then place an order for a new item.
Return Tender
If a refund is provided, it will be returned using your original payment method.
How to Return an Online Order:
1. Items will be accepted for return within 30 days of delivery for refunds.
2. Login to your Catch account, click on My Orders, then click on Contact Seller.
3. Complete the Florsheim Returns Form that was included with your order.
4. Repackage your purchase, making sure to include your Returns Form to our warehouse. We recommend using a delivery service that tracks your parcel, as Florsheim will not take responsibility for lost parcels.
Once we accept the delivery of your parcel, we will send out a confirmation email that the refund or exchange has been processed.
Please allow up to 14 business days for refunds to be processed once received at our warehouse.
Please note:
• The customer is responsible for all associated costs to return an item (unless faulty)
• Refunds will be processed back onto the original payment method. Refunds may take up to 14 business days to be processed and for funds to appear in your account.
Faulty Items
In the event that you have received an item that you believe is faulty; please contact customer service immediately. We take pride in our product quality and service, and our teams will be able to assist you.
Please contact our customer service department via Catch.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.